1. Use of the Website and Services

• You must be at least 13 years old to use our services or make bookings.
• You are responsible for maintaining the confidentiality of your account information, including your username and password, where applicable.
• You agree to provide accurate and current information during the registration and order processing.
• You may not use our services for any unlawful or unauthorized purposes, including the shipment of prohibited or restricted items.

2. Service Information and Pricing

• We strive to provide accurate descriptions of our services, pricing, and policies. However, we do not guarantee the accuracy or completeness of such information.
• Prices are subject to change without notice. Any promotions or discounts are valid for a limited time and may be subject to additional terms and conditions.
• Additional fees, including but not limited to fuel surcharges, taxes, and handling charges, may apply depending on the nature of your shipment.

3. Orders and Payments

• By placing an order with Redex, you are making an offer to use our logistics services.
• We reserve the right to refuse or cancel any order for any reason, including but not limited to service availability, errors in pricing, or suspected fraudulent activity.
• You agree to provide valid and up-to-date payment information and authorize us to charge the total amount, including applicable taxes and fees, to your chosen payment method.
• We use trusted third-party payment processors to handle your payment information securely. We do not store or have access to your full payment details.

4. Shipping and Delivery

• We will make reasonable efforts to ensure timely pick-up, shipping, and delivery of your orders.
• Delivery timeframes provided are estimates and may vary based on factors such as location, regulatory issues, or unforeseen circumstances.
• Missed delivery attempts due to incorrect information or recipient unavailability may incur additional charges for redelivery.

5. Returns and Claims

• If you need to file a claim for loss or damage, please notify us within 7-10 days of receiving the shipment or discovering the issue.
• You must provide documentation, such as photos, invoices, and shipment details, to support your claim.
• Claims will be reviewed and processed in accordance with our policies and applicable laws.

6. Prohibited Items

• Hazardous materials
• Perishable items (without prior arrangement)
• Firearms, ammunition, or explosives
• Illegal drugs or controlled substancess

If a shipment contains prohibited items, we reserve the right to reject, return, or dispose of the shipment at your cost, without liability.

7. Intellectual Property

• All content and materials related to our services, including text, images, and logos, are protected by intellectual property rights and are the property of Redex or its licensors.
• You may not use, reproduce, distribute, or modify any content from our website or materials without our prior written consent.

8. Limitation of Liability

• Redex, its directors, employees, and affiliates will not be liable for any direct, indirect, incidental, or consequential damages arising out of your use of our services.
• We make no warranties or representations, express or implied, regarding the accuracy, reliability, or suitability of our services for specific purposes.

9. Amendments and Termination

We reserve the right to modify, update, or terminate these Terms and Conditions at any time without prior notice. It is your responsibility to review these terms periodically for any changes.

10. Contact Us