Privacy Policy for Redex Logistics

At Redex Logistics, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website, use our services, or interact with us. By using our services, you consent to the practices described in this policy.

Information We Collect

When you interact with our services, we may collect certain information about you, including:

• Personal Identification Information:Such as your name, email address, phone number, and postal address, provided voluntarily during registration or service requests.
• Payment and Billing Information:Necessary to process payments and transactions, including credit card details, which are securely handled by trusted third-party payment processors.
• Shipping Information:Details about your shipment, including pickup and delivery addresses and package descriptions.
• Browsing Information:Such as your IP address, browser type, device information, and usage patterns, collected automatically using cookies and similar technologies.
• Location Data:We may collect real-time location data from your device to facilitate logistics services. This includes:
• Drivers:For efficient route planning and real-time updates while fulfilling shipments
• Customers: To match you with nearby drivers and provide accurate delivery or pickup services.

Location data is collected only when the app is actively in use and when permissions are granted by the user.

Use of Information

We may use the collected information for the following purposes:

• To process and fulfill your shipments and provide logistics services
• To communicate with you about your orders, respond to inquiries, and provide customer support.
• To improve our website, services, and overall user experience based on feedback and usage patterns
• To detect and prevent fraud, unauthorized activities, or misuse of our services.
• To comply with legal obligations and enforce our terms and conditions.
• For Location Data:
• To optimize delivery routes and ensure timely service.
• To provide real-time updates and improve the logistics experience for customers and drivers.

Information Sharing

We respect your privacy and do not sell, trade, or transfer your personal information to third parties without your consent, except in the following circumstances:

• Trusted Service Providers:We may share your information with third-party service providers who assist us in providing logistics services, such as delivery partners, IT support, and payment processors. These providers are contractually obligated to handle your data securely.
• Legal Requirements: We may disclose your information if required by law or in response to valid legal requests, such as subpoenas or court orders.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can control the use of cookies through your browser settings. Please note that disabling cookies may limit certain features of our website.

Changes to the Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised "last updated" date. We encourage you to review this policy periodically to stay informed about how we handle your information.

Contact Us

If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please contact us at: