Return Policy for Redex Logistics
Thank you for choosing Redex Logistics. We value your satisfaction and strive to provide a seamless logistics experience. If, for any reason, you are not satisfied with our services, this policy outlines the terms for handling returns, redirections, and damage claims.
Returns
We accept returns under the following conditions:
- Incorrect Address: When the delivery address is incomplete, incorrect, or outdated.
- Recipient Refusal: If the recipient refuses to accept the shipment.
- Damage in Transit: If the shipment is damaged during transit and does not meet delivery standards.
- Failed Delivery Attempts: If multiple delivery attempts are unsuccessful.
- Client Request: If the client requests a return before delivery is completed.
To initiate a return, please contact our team within 3-7 days.
Return Authorization Process
To request a return, provide the following details to [email protected] or call 0771144444:
- Client's name and contact information
- Original order/shipment number
- Reason for the return
- Return address (if different from the shipping address)
Our team will review the request within 3-7 business days and provide authorization if it meets the policy conditions.
Refunds
If a return request is approved and qualifies under specific conditions (e.g., damage in transit), refunds or replacements will be processed based on the following:
- Refund Approval: Once the returned shipment is inspected and validated, we will process a refund to the original payment method.
- Shipping Costs: Shipping costs for the original delivery may not be included in the refund unless the return is due to damage caused by our service.
Non-Returnable Items
Certain items may not qualify for returns or refunds, including:
- Perishable or restricted goods due to regulatory conditions.
- Unclaimed shipments after 30 days from return notification.
Damaged or Defective Shipments
If your shipment is damaged during transit:
- Notify us within 7 days of delivery.
- Provide photographs of the damage, packaging, and shipment details.
- Submit your claim to [email protected] or call 0771144444.
We will inspect the claim and arrange a refund or replacement based on approval.
Exchanges and Redirections
We offer shipment redirection and exchanges under the following conditions:
- Redirection Requests: Must be submitted before delivery is completed.
- Fees: Additional fees may apply based on the extra distance or handling required.
- Approval: Redirections are subject to operational feasibility.
Return Shipping
Return shipping costs depend on the reason for the return:
- Client-Initiated Returns: Return fees will be charged based on our standard rates.
- Incorrect Address or Failed Delivery: The client may bear return fees for these cases.
- Damage in Transit: Shipping fees may be waived upon inspection and approval.
Processing Time
All return requests will be processed within 3-7 business days upon receipt of the returned shipment. Refunds may take additional time to reflect in your account, depending on your payment provider.
Contact Us
If you have any questions or require assistance, please reach out to us:
Redex Logistics
No 421, 745/50 - 1/1, PODIVEEKUMRA, RAGAMA
Email: [email protected]
Phone: 0771144444